Shipping, Returns & Terms
$3.00 Perth Metro
$7.00 Express Metro
$5.00 Perth Outer
$9.75 Express Perth Outer
$9.95 Perth Regional
$21.00 Express Perth Regional
$16.00 Express National - Metro/Outer
$21.00 Express National - Regional
We understand that you want your coffee as soon as possible and we'll always do our best to get your order shipped as quickly as possible.
Order's placed before 12pm are generally dispatched the same business day. However sometimes there are delays in shipping, but we will contact you if the delay is likely going to be more than 1 day.
If you require your order urgently please contact us first to confirm we can do next day dispatch on the items you would like.
Perth metro your order will be shipped via Australia Post or by Perth Coffee Exchange delivery. For Perth regional and interstate your order will be shipped with Australia Post. Tracking numbers will be emailed upon dispatch.
After your order has been delivered Perth Coffee Exchange holds no responsibility for damage or stolen goods. Whilst every effort is made to ship your order in the quickest possible time factors outside of our control may delay your delivery.
For our Perth Metro customers you should receive your order within 2-5 business days and 1-2 business day's for Express Post. Please note that the next day shipping guarantee from Australia Post has been voided. For more detailed express post conditions please visit Australia Post website.
For our national and regional customers your deliveries should arrive in 5-8 business days (some remote locations maybe longer).
---- Single Origin Coffee Bean Orders -----
Most of our Single Origin coffee beans are roasted to order and ship it out on a Thursday or Friday. Please place your Small Batch orders by 8am Tuesday so that they will be shipped the same week!
If you order additional coffee beans or gifts with your small batch coffee your full order will be shipped Thursday or Friday as per the order cut offs above.
If you would like your other items shipped prior please place on a separate order or contact us to arrange for an additional shipping payment.
We will continue to dispatch orders over the 2023 Christmas holidays from stock on hand. Please note the majority of our partner roasters shut down until 2nd of January 2024 so some items may not ship until end of the first week of the New Year.
If you would like your Christmas Gift order to arrive with fresher beans write 'Christmas Gift' in the notes section when ordering and we will deliver your order closer to Christmas.
Perth Metro: Order by 14th December 2023 11.59PM AWST so that your order will arrive in time for Christmas Day. Perth Coffee Exchange will guarantee delivery by Christmas Day on Perth Metro orders only placed before 14th December 2023 only. If ordering after this date please choose Express Post delivery option. Please email us at firstname.lastname@example.org for any delivery related questions as depending on your delivery suburb we may be able to guarantee deliver on orders placed after 14th December 2023.
Perth Regional and Interstate: Orders placed after the 8th December 2023 consider the Express Post shipping option to give your gift the best chance of arriving on time. We use Australia Post for all interstate and regional orders so once we dispatch we have no control over arrival days
Please choose Express Post if you order after these deadlines to receive your delivery as soon as possible.
Please note some remote locations may take longer than 8 business days to deliver and after dispatch Perth Coffee Exchange has no control over orders and as such cannot guarantee delivery times. If you are in a remote part of regional Australia please allow extra time.
For international orders please email us at email@example.com
All of our beans are roasted to the highest quality by the roasters and we know you will enjoy them as much as we do. If for any reason you are not 100% satisfied please let us know and we will make sure you get your coffee fix that you are after.
All products sourced have been tested and have created many cups of delicious coffee. If you are experiencing any issues please contact us so that we can make sure you are brewing quality cups of coffee every time.
Please note we cannot refund just because you change your mind, do not like the flavour or if you order the wrong grind type.
Incorrect payments caused by unforeseen technical errors during the order process will need to be amended prior to orders being dispatched. Perth Coffee Exchange will issue a refund on any over charged amounts and the customer will be liable for any under payments that occur on orders. Errors may affect order quantities, pricing or shipping rates.
Perth Coffee Exchange 5th Birthday Campaign – Terms and Conditions
Campaign Period: The Perth Coffee Exchange 5th Birthday Campaign ("Campaign") will run from October 21, 2023, to November 21, 2023.
To participate in this Campaign, you must be a resident of Australia with a valid Australian delivery address. Prizes will be delivered to Australian addresses only.
- To qualify, you must place an order above $30.00 during the Campaign Period. Or have an active subscription order processed between the 8th Oct and 21 Nov 2023.
Grand Prize: One lucky winner will receive a 1kg Roaster of the Month Subscription Box every month for a year. The total value of this prize is over $700.
Runner Up Prizes: Two winners will receive a 3-Month Roaster of the Month Subscription Box. The value of each Runner Up prize is over $100.
Bonus Prize: Participants who make an eligible purchase and either leave a product review or a Google review will have the chance to receive 2500 Brew Crew Rewards points.
Winners will be randomly selected and announced after the Campaign ends.
How to Redeem Prizes:
Grand Prize: The Grand Prize winner will be contacted by Perth Coffee Exchange. To redeem the prize, the winner must provide their delivery address for the subscription. The subscription will begin upon receipt of the address.
Runner Up Prizes: Runner Up prize winners will also be contacted by Perth Coffee Exchange. To redeem the prize, winners must provide their delivery addresses. The 3-Month Roaster of the Month Subscription Box will begin upon receipt of the address.
Bonus Prize: Participants who qualify for the Bonus Prize will be notified by Perth Coffee Exchange. To redeem the Bonus Prize, participants must follow the instructions provided in the notification.
Additional Optional Condition for Prize Winners:
- By accepting the prize, promotion winners are encouraged to send Perth Coffee Exchange a monthly product review in the form of User-Generated Content (UGC) as a gesture of goodwill and to help show authenticity in the Campaign for other participants.
- The UGC may be used by Perth Coffee Exchange on their social media and marketing channels.
- Perth Coffee Exchange will contact winners for the collection of UGC. Submission of UGC is not mandatory for receiving the prize, but it is encouraged.
General Terms and Conditions:
- All participants agree to be bound by these terms and conditions.
- Participants must comply with all applicable laws and regulations.
- Perth Coffee Exchange reserves the right to cancel, modify, or suspend the Campaign at any time.
- Personal information provided by participants will be used for the sole purpose of this Campaign and will not be shared with third parties.
By participating in the Perth Coffee Exchange 5th Birthday Campaign, you agree to these terms and conditions.