SHIPPING, BILLING & ORDER STATUS
We deliver Australia-wide.
We offer FREE Shipping for Roaster of the Month subscription.
For orther coffee beans, shipping costs are fixed based on location
Click and Collect Booragoon - Free
$3.00 Perth Metro
$7.00 Express Metro
$5.00 Perth Outer
$9.75 Express Perth Outer
$9.95 Perth Regional
$21.00 Express Perth Regional
$9.95 National - Metro
$16.00 Express National - Metro/Outer
$13.00 National - Regional
$21.00 Express National - Regional
- Lowdown on our featured Roaste or Personal picks of coffee
- Tasting note cards to rate your coffees and sharpen your taste buds
- Coffee Card from Featured Roaster
- Surprise Treats
For more details on shipping check out here.
Orders placed before 12 pm are usually dispatched the same business day.
Perth metro customers can expect delivery within 2-5 business days, or 1-2 days with Express Post (note: the next-day guarantee from Australia Post is not applicable).
For Perth regional and interstate orders, shipping times vary depending on your location.
If you need your order urgently, please contact us to see if we can arrange next-day dispatch.
- Lowdown on our featured Roaste or Personal picks of coffee
- Tasting note cards to rate your coffees and sharpen your taste buds
- Coffee Card from Featured Roaster
- Surprise Treats
Yes! We offer delivery within Perth metro via Australia Post or our own delivery service.
You can also choose to pick up your order at our Booragoon location. Here's our schedule:
- Tue/Thur: 10am-2pm, 4pm-5:30pm
- Wed/Fri: 10am-2pm
- Mon/Sat/Sun: Closed
Keep tabs on your coffee from roast to doorstep! Our automated chat bot is ready to provide tracking information with just your order number.
You’ll also receive an email with your tracking number once your coffee is lodged with Australia Post.
Should you need any assistance, we’re just a call or email away at 0413 929 933 or info@perthcoffeeexchange.com.au.
We'll keep you informed of any delays beyond one business day. Once your order is shipped, we're not responsible for damages or loss, but we'll help you resolve any issues with the shipping carrier. For more details, please see our Shipping, Returns & Terms page.
Got a change of heart or need a little tweak to your order? No worries! Reach out to us at 0413 929 933 or drop us an email at info@perthcoffeeexchange.com.au.
We'll do our best to accommodate your request, keeping in mind that changes may not be possible once your order is on its way with Australia Post.
Feel free to email us at info@perthcoffeeexchange.com.au with any questions, comments or concerns about your order or the product.
We accept major credit cards, PayPal, and AfterPay.
Your card is charged immediately upon placing your order.
You can update your billing info in your account settings.
COFFEE SUBSCRIPTION
Your Roaster of the Month Subscription Box offers a variety of 250g bags from different local roasters each month, depending on your subscription preferences. Choose the Single Variety or Decaf option for a single type of coffee in your chosen size.
Lowdown on our featured Roaster or Personal picks of coffee
Tasting note cards to rate your coffees and sharpen your taste buds
Coffee Card from Featured Roaster
Surprise Treats
- Lowdown on our featured Roaste or Personal picks of coffee
- Tasting note cards to rate your coffees and sharpen your taste buds
- Coffee Card from Featured Roaster
- Surprise Treats
For the Variety Box 1kg size or larger, enjoy up to 4 different varieties from our Feature Roaster. Single Origin selections max out at 2 varieties per month.
For the Single Variety option, experience 1 type of coffee in your chosen size.
Here’s how you can join our coffee loving family and receive monthly handpicked top notch local coffee at your door:
- Choose Roaster of the Month subscription
- Choose your coffee size: 250g up to 2kg
- Choose your desired variety & roast
- Choose delivery frequency (monthly,fortnightly,6-weekly)
- Savour
Variety Box
Enjoy multiple coffee types in one box. Perfect for exploring new flavors or sharing with others. Available in 500g, 750g, and 1kg+ sizes.
- 500g: 2 varieties
- 750g: 3 varieties
- 1kg+: 4 varieties
Single Variety
Get a single type of coffee in the quantity you choose. Great for those who already have a favorite. Available in 250g, 500g, 750g, and 1kg+ sizes.
Mix it up: Our most popular choice
- Variety Box: Get a mix of roast strengths each month for a varied experience.
- Single Variety: Enjoy a different smooth or strong coffee each month, specially selected by us.
Smoother: Lighter roasts with mellower flavours.
Stronger: Darker roasts with bolder, more intense flavours.
- Variety Box: You'll get the smoothest or strongest coffees available from our featured roaster.
- Single Variety: We'll handpick the most delicious smooth or strong coffee for you.
Decaf: A caffeine-free option for those who prefer it.
- Mix it Up: This option does not include decaf unless you specifically request it.
- Decaf is always a Single Variety as we only offer one option from each roaster.
- Need decaf in your Variety Box? Just leave us a note at checkout or contact us.
Not sure what you like?
- We recommend starting with "Mix it Up." and update your preferences anytime through your customer portal later.
To receive 4 different coffees each month, select the Variety Box and choose a size of 1kg or larger. This will give you four distinct 250g bags of coffee to explore.
Please note:
- Variety Box: Get a mix of roast strengths each month for a varied experience.
- Single Variety: Enjoy a different smooth or strong coffee each month, specially selected by us.
Smoother: Lighter roasts with mellower flavours.
Stronger: Darker roasts with bolder, more intense flavours.
- Variety Box: You'll get the smoothest or strongest coffees available from our featured roaster.
- Single Variety: We'll handpick the most delicious smooth or strong coffee for you.
Decaf: A caffeine-free option for those who prefer it.
- Mix it Up: This option does not include decaf unless you specifically request it.
- Decaf is always a Single Variety as we only offer one option from each roaster.
- Need decaf in your Variety Box? Just leave us a note at checkout or contact us.
Not sure what you like?
- We recommend starting with "Mix it Up." and update your preferences anytime through your customer portal later.
Your coffee journey begins right away! We ship your first order soon after you sign up, usually within a few days. We'll get in touch if there's an unexpected delay and offer you some options.
Important note:
Orders placed between the 26th and 31st of the month will ship at the beginning of the following month. This only applies to RoM Subscription Boxes, as we eagerly await the arrival of fresh goodies during the Roaster changeover period.
Need coffee sooner?
We get fresh beans from our Feature Roasters every week, so you'll never wait long. If you're running low or placed your order between the 26th and 31st and need a quick fix, just let us know, and we'll rush out some amazing coffees to keep you caffeinated!
We're all about making your coffee experience as smooth as your favourite blend. If you need to change your subscription, we've made it hassle-free. Simply head over to your customer portal before your next payment, and with a few clicks, you can pause, skip, or cancel. Easy peasy!
- Login to your account
- Click Manage Subscriptions
- From there you’ll see your list of current subscriptions, click on the desired subscription and you can then select resume, cancel, edit or pause your subscription.
Having difficulty logging in with your email not recognised or password not resetting? Your account may still need to be activated. Shoot us a line at info@perthcoffeeexchange.com.au or 0413 929 933, and we'll get you sorted.
There is no long-term commitment required for our subscription service. You can choose to receive your coffee monthly, fortnightly, or every six weeks, and you can cancel anytime through your online portal.We want you to enjoy your coffee journey with us without feeling tied down.
Cancellation Details:
- Orders Not Yet Shipped:
We're happy to cancel these and issue a full refund with no penalty. - Orders Already Shipped:
We may need to deduct shipping and return fees from your refund.
Absolutely! Your coffee journey should have no boundaries. Feel free to subscribe to a wide array of coffees available on our site, tailoring your subscription to mix familiar favourites with new, exciting finds. Our team is always on standby to assist with any complex customisations, ensuring your coffee adventure is truly yours.
We have "Roaster of the Month", “Coffee Tasting Box” or personalised your coffee subscription to your taste buds by selecting from 75+ coffees on our website.
Absolutely! You can switch your coffee selection, aim for 5-7 days before your next delivery to avoid any shipping delays.
Yes! You can subscribe to nearly any coffee on our website (some limited run Single Origins you will not be able to subscribe to)
Your coffee subscription with Perth Coffee Exchange brings a host of benefits directly to you, ensuring your coffee journey is as enriching and rewarding as it is for the local roasters you support. Here's how your choice makes a meaningful impact:
- Supporting Local Businesses
Each subscription directly benefits over 29+ local roasters and artisans in Western Australia, ensuring the continued growth and sustainability of our vibrant coffee culture in the West. - Sustaining the Coffee Value Chain
Your subscription supports not just the roasters but the entire journey of your coffee, from the dedicated farmers to the passionate roasters. This comprehensive support promotes a sustainable and fair coffee industry. - Building a Community
By purchasing local beans, you become part of a coffee-loving community of coffee enthusiasts who value quality, sustainability, and local craftsmanship. This community is a space for sharing, learning, and celebrating the art of coffee together. - Promoting Sustainability and Ethical Practices
We and our partner roasters are committed to environmentally friendly and ethical coffee production. Your subscription supports these efforts, contributing to a healthier planet and a more equitable coffee industry. - Fostering Innovation
The stability provided by your subscription allows local roasters to experiment with new blends and roasting techniques. This means you get to enjoy unique, innovative coffee products.
We select roasters based on quality, unique offerings, their support for growing the local coffee scene and community engagement.
COFFEE BEANS & EQUIPMENT
At Perth Coffee Exchange (PCX), we offer a diverse range of coffee beans to cater to every coffee lover's taste:
- Roaster of the Month
A monthly subscription box featuring up to 4 new coffees from a different local roaster each time.
It's perfect for adventurous coffee lovers who enjoy discovering unique flavours. - Coffee Tasting Boxes
A personalised selection of coffees based on your preferences, allowing you to explore new varieties and find your perfect match. - Coffee Bean Wonderland
A vast marketplace with over 75 coffee varieties from 21+ of Perth's finest roasters.
Choose from single-origin beans, blends, decaf options, and more.
Our Coffee Tasting Box is a great starting point. It's personalised based on your preferences.
You can also check out Find your match quiz and let our caffeine-powered algorithms do the work, so you can sit back, sip, and bask in the glorious taste of your perfectly matched brew!
Yes! We offer a selection of brew accessories like Aeropresses and coffee cups to enhance your coffee experience.
250g bag makes - 15 cups (16g/cup).
1kg bag makes - 60 cups (16g/cup).
For optimal flavour, we recommend consuming your coffee within one month of opening and opening within 1 month of roast date.
Store your beans in an airtight container in a cool, dark place.
To keep your beans as fresh we don’t ship your coffee older than 20 days after roasting.Our average ship time is 7-10 days. If you order multiple bags of coffee your dates will vary so you will never be given 4 bags of coffee that are 20 days past the roast date. Ie: Bag 1 - 16 days, Bag 2-3 - 12 days, bag 4 - 8 days.
It's a curated selection of 250g coffee bags tailored to your taste preferences. It's a great way to discover new favourites.
You'll answer a few questions about your coffee preferences such as strength and brew method, and we'll create a personalised box just for you.
You can order as often as you like, some of our amazing customers get a new box delivered every month and love getting a surprise box every month.
Others switch between buying their individual favourites from our online shop to mixing it up with surprise boxes.
Our platform allows you to have your coffee your way with an endless supply of options all whilst keeping your coffee perks in one place.
We have pre-curated gift boxes in our Gift Box section. If you would like to build your own custom box just reach out to us and we will help you make that perfect coffee gift box. info@perthcoffeeexchange.com.au or 0413 929 933
Yes, you can add a message during checkout.
Yes, we can create custom gift boxes tailored for your clients or employees. Simply get in touch with us to get started info@perthcoffeeexchange.com.au or 0413 929 933
It's a surprise selection of our favourite coffees, perfect for adventurous coffee lovers who like to be surprised.
No, the bag you receive is a surprise, but we guarantee you'll love them!
The recipient receives an email with the e-gift card that has a unique code they can use to shop on our site.
No, our e-gift cards do not have an expiration date.
BREW CREW REWARDS
Brew Crew Rewards is A loyalty program is all about making your journey with coffee even more rewarding.
By joining Brew Crew Rewards, you'll start earning Brew Bucks on every purchase, for referring friends, and by engaging with our community.
Redeem these Brew Bucks for a selection of fine coffees, accessories, and exclusive perks, all designed to elevate your coffee experience.
Here’s how it works:
- Join the Crew
Sign up and become part of our thriving community. - Earn Points
Earn points with every purchase and coffee-loving activity. (every $1 coffee purchase = 5 Brew Bucks) - Cash in Rewards
Redeem your points for discounts, freebies, or exclusive deals on your next purchase or activity. (100 Brew Bucks = $1)
- Lowdown on our featured Roaste or Personal picks of coffee
- Tasting note cards to rate your coffees and sharpen your taste buds
- Coffee Card from Featured Roaster
- Surprise Treats
For more details, check out our Brew Crew Rewards Page.
Diving into the Brew Crew Rewards is as delightful as that first sip of your morning coffee! Simply create an account on our website to start your journey.
As a warm welcome, we're giving you 200 Brew Bucks just for joining the crew. From there, you’ll earn 5 Brew Bucks for every $1 you spend.
But why stop there? Spread the coffee love by referring friends and diving into our coffee loving activities to stack up those Brew Bucks even faster. With every sip and every spend, you're not just enjoying the best in WA, you're earning your way to more of it. So, let's get brewing! 🎉
Claiming your Brew Bucks is a breeze. Just log into your account on our website and head over to the Brew Crew Rewards section.
There, you'll find simple instructions to redeem your Brew Bucks for delightful products or discounts on future purchases.
Ready to enjoy some rewards? You'll need at least 500 Brew Bucks to begin redeeming, ensuring you can start enjoying meaningful rewards right away.
No minimum purchase is required to start earning Brew Bucks! Dive in and earn away.
However, some specific rewards or redemption options may require a minimum purchase of $30 to unlock.
Indeed, Brew Bucks do expire if not used within 12 months from the date they are earned.
But don't worry, we'll send you reminders via email as the expiration date approaches, so you have plenty of time to redeem your precious Brew Bucks.
Your Brew Bucks open the door to a wide array of treasures, including:
- Exquisite coffee beans
- Premium brewing equipment
- Exclusive Perth Coffee Exchange merchandise
Explore specific redemption options in the Brew Crew Rewards section of your account to find your next coffee delight.
There's no limit to how many friends you can introduce to our coffee-loving community. For every friend you bring into our vibrant coffee community who makes a qualifying purchase, they'll enjoy a warm welcome with a 15% off coupon.
And as a token of our appreciation for you being such an amazing ambassador of our coffee culture, you'll be rewarded with a whopping 1000 Brew Bucks.
Sharing not only spreads the joy of great coffee but also brings a bounty of Brew Bucks your way.
- Login to your account
- Click Manage Subscriptions
- From there you’ll see your list of current subscriptions, click on the desired subscription and you can then select resume, cancel, edit or pause your subscription.
Having difficulty logging in with your email not recognised or password not resetting? Your account may still need to be activated. Shoot us a line at info@perthcoffeeexchange.com.au or 0413 929 933, and we'll get you sorted.
Brew Bucks for social media engagement are typically awarded within 24 hours.
If you haven't noticed an update, double-check that the action was completed correctly, and don't hesitate to contact our support team for further assistance.
We're always here to ensure your Brew Bucks journey is smooth and rewarding
Apart from making purchases and referring friends, you can earn Brew Bucks by engaging with our community, which includes:
- Participating in surveys, contests, and promotional events
- Engaging with our content on social media.
Keep your eyes peeled on our newsletters and social channels for more exciting opportunities to boost your Brew Bucks balance!
If you're experiencing difficulty accessing your Brew Bucks account, please ensure you're using the correct login credentials and if your email is not recognised or password not resetting, your account may still need to be activated.
Shoot us a line and we will send you the activation email at 0413 929 933 or drop us an email at info@perthcoffeeexchange.com.au.
Absolutely! If you've shared moments with us before having an account, we've got you covered. Sign up or activate your account now using the details you purchased with and we'll retroactively credit all those purchases to your new Brew Crew Rewards account. You won't miss out on any Brew Bucks earned from past purchases.
If you sign up with new details let us know as we will have to manually update.
Plus, as a welcome hug from us, you'll receive a bonus of 200 Brew Bucks just for joining. This welcome bonus, together with your previously earned Brew Bucks, offers a fantastic head start on enjoying the benefits of our rewards program. Sign up now.
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